Refund policy

Your first week is free, no card required, counted from your first message rather than from the day you sign up. The paywall only appears once you’ve had a real feel for how Coupleship works, so you can decide before spending anything.

Subscriptions renew automatically until you cancel. You can cancel whenever you like from your subscription page. When you cancel, you keep full access through the end of the period you’ve already paid for, and you won’t be charged again.

If something went wrong (a duplicate or accidental charge, or you were billed after cancelling), email [email protected] and we’ll make it right. For other situations, if you reach out within 14 days of a payment and haven’t made substantial use of the service in that billing period, we’ll refund it.

Refunds are issued to your original payment method. After a refund, access to paid features ends.

Payments are processed by Paddle, our payment provider and merchant of record. Paddle handles the transaction, receipts and applicable taxes. Approved refunds are returned through Paddle to the card or account you paid with; the time it takes to appear depends on your bank.

Questions about a charge, a cancellation or a refund? Email [email protected] and a real person will help. You can also review our Terms of Service.